General Questions
About Our Jewelry
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Where is your jewelry made?
All of our jewelry is handcrafted in the United States, with the exception of our specially priced Moments ...
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Do you have a warranty on your jewelry?
Each Gemvara piece is covered by a one year warranty on the craftsmanship of the jewelry. This policy cover...
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What if I don't know my ring size?
Each of our pieces is hand-crafted, made from scratch in the size you request. In order to begin crafting y...
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Can I order a ring in a size that isn't listed on your site?
To place an order for a ring in a size that is not readily available on our website, you can select "More ...
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Can I commission a custom design?
All pieces available for purchase from Gemvara are able to be customized in your choice of up to 9 preciou...
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Can I order a pendant without the chain?
Absolutely. To price a piece and place a special order for a pendant without a chain, contact us.
Payment Options
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What forms of payment do you accept?
Currently, we accept MasterCard, Visa, American Express, Discover, PayPal, and PayPal Credit.
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Do you offer financing?
For all purchases valued at $10,000 or less, we provide the option of two or three monthly installment pay...
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Is it safe to use my credit card on your site?
We offer 128-bit encryption to protect all information online, which is consistent with the industry practi...
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Do you charge sales tax?
Sales tax will be charged on total merchandise for orders shipped to: AL, AR, AZ, CA, CO (state & special ...
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Do you accept cashier's checks or money orders?
We do not currently accept cashier's checks or money orders.
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When is my credit card charged?
Your credit card will be charged at the time of order.
About our Gemstones
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What quality are your gemstones?
All of our gemstones are AAA quality. In addition, they are almost all eye clean, meaning they appear with...
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What is AAA Quality?
Unlike Diamonds, there is no accepted grading system for colored gemstones. But Gemvara has very high stan...
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Can I choose a different center diamond than the one selected?
Absolutely! On the product page, click “Select Your Diamond” to view an abundance of center stone options....
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Can I get a grading certificate for my gemstone?
Certified Lab and Mined diamonds are accompanied with a grading report from either the Gemological Institu...
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Are your gems enhanced?
We only sell gems we would want to purchase ourselves. When shopping for a colored gemstone on Gemvara, yo...
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Are your gemstones ethically sourced?
It isn’t always possible to pinpoint a mined gemstone’s origin after it has been cut and polished. We choo...
About Our Company
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Who is Gemvara? What makes you different?
No two people are exactly alike, and we believe jewelry should be the same. By combining the craftsmansh...
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When you say every piece is customizable, what do you mean?
Once you find a Gemvara design you like, you have the ability to customize it with gems and metals of your ...
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Where is Gemvara's headquarters?
Gemvara is headquartered in the heart of Boston, Massachusetts. Most of our jewelry ships from our office i...
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Do you have stores?
Our jewelry is sold exclusively online. If you would like to speak to an expert to guide you in your purcha...
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Shipping, Returns & Warranties
45-DAY RETURN POLICY We offer an exceptional 45-day money-back return policy on your custom-made Gemvar...