General Questions

Where is your jewelry made?
All of our jewelry is handcrafted in the United States, with the exception of our specially priced Moments ...
Do you have a warranty on your jewelry?
Each Gemvara piece is covered by a one year warranty on the craftsmanship of the jewelry. This policy cover...
What if I don't know my ring size?
Each of our pieces is hand-crafted, made from scratch in the size you request. In order to begin crafting y...
Can I order a ring in a size that isn't listed on your site?
To place an order for a ring in a size that is not readily available on our website, you can select "More ...
Can I commission a custom design?
All pieces available for purchase from Gemvara are able to be customized in your choice of up to 9 preciou...
Can I order a pendant without the chain?
Absolutely. To price a piece and place a special order for a pendant without a chain, contact us.

What forms of payment do you accept?
Currently, we accept MasterCard, Visa, American Express, Discover, PayPal, and PayPal Credit.
Do you offer financing?
For all purchases valued at $10,000 or less, we provide the option of two or three monthly installment pay...
Is it safe to use my credit card on your site?
We offer 128-bit encryption to protect all information online, which is consistent with the industry practi...
Do you charge sales tax?
Sales tax will be charged on total merchandise for orders shipped to: AL, AR, AZ, CA, CO (state & special ...
Do you accept cashier's checks or money orders?
We do not currently accept cashier's checks or money orders.
When is my credit card charged?
Your credit card will be charged at the time of order.

What quality are your gemstones?
All of our gemstones are AAA quality. In addition, they are almost all eye clean, meaning they appear with...
What is AAA Quality?
Unlike Diamonds, there is no accepted grading system for colored gemstones. But Gemvara has very high stan...
Can I choose a different center diamond than the one selected?
Absolutely! On the product page, click “Select Your Diamond” to view an abundance of center stone options....
Can I get a grading certificate for my gemstone?
Certified Lab and Mined diamonds are accompanied with a grading report from either the Gemological Institu...
Are your gems enhanced?
We only sell gems we would want to purchase ourselves. When shopping for a colored gemstone on Gemvara, yo...
Are your gemstones ethically sourced?
It isn’t always possible to pinpoint a mined gemstone’s origin after it has been cut and polished. We choo...

Who is Gemvara? What makes you different?
No two people are exactly alike, and we believe jewelry should be the same. By combining the craftsmansh...
When you say every piece is customizable, what do you mean?
Once you find a Gemvara design you like, you have the ability to customize it with gems and metals of your ...
Where is Gemvara's headquarters?
Gemvara is headquartered in the heart of Boston, Massachusetts. Most of our jewelry ships from our office i...
Do you have stores?
Our jewelry is sold exclusively online. If you would like to speak to an expert to guide you in your purcha...
Shipping, Returns & Warranties
45-DAY RETURN POLICY We offer an exceptional 45-day money-back return policy on your custom-made Gemvar...